Lead - Information Technology (10-16 yrs)

Responsibilities

- Develop and implement a comprehensive IT strategy aligned with the overall business goals and objectives.

- Manage and lead a high-performing IT team, including IT Operations, Network and Helpdesk.

- Oversee all IT operations, ensuring system uptime, performance, and efficiency.

- Implement and maintain robust IT security protocols set by the team to safeguard the organization's data and assets.

- Manage the IT Helpdesk, ensuring timely and effective resolution of user issues and inquiries.

- Enforce IT policies and procedures to ensure compliance with industry regulations and best practices.

- Stay up-to-date on the latest IT trends and technologies, and recommend and implement solutions to improve efficiency and effectiveness.

- Manage the IT budget and resources effectively.

- Provide regular reports on IT activities, performance metrics, and key initiatives.

- Collaborate effectively with other departments to ensure seamless integration of technology into business processes.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).

- Minimum 10 years of experience in a senior role in IT, with experience in managing IT operations, security, Helpdesk, and compliance for large organizations (3,000+ users).

- Proven track record of developing and implementing successful IT strategies

- Strong understanding of IT infrastructure, cloud computing, network security, and IT service management principles.

- Experience in managing and leading IT teams.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to prioritize effectively and manage multiple projects simultaneously.

- Strong analytical and decision-making skills.