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25 Careernet Jobs

CX Design Lead - BPO/Internet (10-15 yrs)

10-15 years

Bangalore / Bengaluru

CX Design Lead - BPO/Internet (10-15 yrs)

Careernet

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

CX Design Lead


You are Responsible for :


- Identify, create a trajectory to reduce CS pain for any contact/ connect made on the platform.

- Design & execute processes to problem solve customer pain.

- Policy critique with supporting data and also propose solution.

To succeed in this role - you should have the following :

- Design thinking.

- Design to execution mindset.

- Ability to understand new policies and construct and critique the same.

- Customer first mindset.

- Outside in thinking.

- Entrepreneurial mindset with an ability to influence partner function without leverage.

- Looking for only Female Candidates( Internet and BPO Industry Preferred).


Functional Areas: Design

Read full job description

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People are getting interviews at Careernet through

(based on 23 Careernet interviews)
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Campus Placement
Company Website
Walkin
31%
30%
26%
9%
4%
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Careernet are saying

What Careernet employees are saying about work life

based on 594 employees
54%
45%
77%
99%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Careernet Benefits

Cafeteria
Work From Home
Job Training
Team Outings
Health Insurance
Soft Skill Training +6 more
View more benefits

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