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Location.

Pune, India.

Reports to.

Delivery Lead, Enabling Functions.

Job Description :

- The Functional Engineer in this role is an Integrations Expert within the organization with primary focus on SuccessFactors Integrations.

HR processes covered in our SuccessFactors environment: Employee Central and Position Management, Recruitment and Onboarding, Performance & Goals, Talent, Succession & Development, Compensation, Learning, Time Management.

- The operating model is DevOps which will be evolved from its current state in close collaboration with the business (refer organization).

- The scope will include all aspects of managing and further enhancing the systems.

Key objectives :

Development and Operations (60% of time) :

Development :

- The development model follows agile/scrum methodology with central Product Ownership in People Services Global Delivery, delivering (user)stories in short sprints.

- Together with the processand system experts of Global Business Services, focus on delivering integrations fulfilling requirements based on (user) stories.

- This includes assessment, build, unitand user acceptance testing and finally deployment.

Operations : Perform below ticketing and non-ticketing activities :

- Incident Management including Major Incident Management, raising and coordinating tickets with SAP on product issues.

- Problem Management with rigorous Root Cause Analysis.

- Standard changes implementation.

- Monitoring of the systems and integrations and (where needed) taking corrective action.

- SAP SuccessFactors Release management (regression testing, new features).

- Keeping the different SuccessFactors environments fit-for-purpose with periodic System Refreshes.

- It is the intention that more and more work get done as part of the standing organization with stable teams and no longer create a project for every single change that needs to be done.

- In this context, development also includes such (user)stories that could be planned in regular delivery sprints.

Delivery of Projects and overall improvements (30% of time) :

- Provide guidance and support on the use of the SuccessFactors integrations to the key stakeholders (HR function, People Services regional delivery centers and local key users).

- Recommend new features and take an active role in setting up the integrations roadmap with IT and processand system experts from the Global Business services team.

- Deliver new developments needed for project implementations, either independently or working together with third party experts in a dedicated project set-up.

- This may require a certain level of project management skills and overseeing complex and diverse HR technologies.

- This project work will be balanced with the activities for Development and Operations.

System standards, training, and individual development (10%) :

- Ensure that the global standard processes, tools and documentation are well-maintained and adhered to.

- Work together with the processand system experts on user procedures, guidelines and documentation.

- Ensure that the required level of expertise in SuccessFactors integrations is maintained including the right certification(s).

- Review, Test and introduce new features in SAP Cloud Integration / Integration suite with a focus on improving the product and service operations.

Responsibilities :

- Describe the responsibilities as clearly as possible.

- Which tasks is the job holder responsible for and in what way? What results are to be achieved?.

- Configure and maintain SAP SuccessFactors integrations according to best practices and industry standards, ensuring alignment with business processes and requirements.

- Resolve end user issues working in close collaboration with Global Business Services.

- Own the ticket exchanges with SAP for product issues or queries, driving to closure (actively follow-up).

- Be a real counterpart for the processand system experts and regional People Services teams: report on issues, suggest system improvements, translate process requirements into integration solutions.

- As a consultant, analyze / assess (user)stories and prepare/present proposals, based on an end-to-end understanding of the HR-IT system landscape.

- Provide expertise to increase efficiency and to improve quality by standardizing, optimizing and automating processes in/around SuccessFactors integrations.

- Deliver technical SAP Cloud Integration expertise in improvement projects.

- Document system configurations, processes, and procedures, maintaining accurate records.

- Understand SuccessFactors integrations end-to-end, including integration between modules.

- Understand processes and data cross domain.

- Stay updated on trends, best practices and new developments in SuccessFactors integrations and other relevant products.

- Maintain relevant and up-to-date knowledge through e.

using the SuccessFactors (SAP) community portal and relevant certifications.

Level of Autonomy.

What decisions may the job holder make without first seeking approval from higher manager/supervisor?.

- Implements changes in the SuccessFactors integrations (according to model) and advises the stakeholder community in relation the system.

- Organizes (regular) meetings with all processand system experts, and key users from the HR function to share best practices and/or to communicate developed solutions.

Job Requirements.

Essential educational qualifications, relevant experience and requested skills.

- Bachelor's or Master's degree or equivalent, preferably in Information Technology, Human Resources or Business Administration.

- Minimum 7 years of experience in a customer-focused, IT application delivery or support-based role (within multinational or international consultancy organization).

- Strong knowledge and experience in SAP Cloud Integration (CPI) with a proven track record of successful implementations.

- SAP Certified Associate Integration Developer (C_CPI_2404).

- Additionally, SAP Certified Development Associate - SAP Integration Suite- is preferred.

- Hands-on extensive knowledge in integrating third-party applications with SAP SuccessFactors using Cloud Integration; Proven ability in building full and delta load integrations, and in error handling.

- Knowledge of general aspects of SAP SuccessFactors compound Employee API and the different transmission modes.

- Good knowledge of SAP SuccessFactors Employee Central (EC) module and understanding of effective-dated and non-effective-dated data in EC.

- Good understanding of OData models, applying queries, and use of paginations.

- Hands-on knowledge in using CPI adapters like HTTP, SFTP, OData, SOAP, JMS.

- Hands-on knowledge in Groovy Scripting, XSLT mapping, Message mapping, Encryption & Decryption, usage of all CPI Palette functions.

- Ability to collaborate with business stakeholders and/or 3rd party vendors to hardwire (high level) business and technical integration needs into specific IT solutions and to drive the delivery of these integrations end-to-end.

- Pro-active and supportive, with good team building skills.

Self-organizing with regards to planning and delivery (able to handle time pressure and to manage priorities).

- Strong written and verbal communications, interpersonal and presentation skills, including a high standard of written and spoken English.

- Excellent analytical and problem-solving skills.

- Excellent attention to detail, ability to analyze (large) data sets and to derive insights.

- Proficiency in MS Office tools especially Excel, PowerPoint.

- Prior experience working in an Agile and/or DevOps setting is a definite plus.

- Prior exposure to Lean Six Sigma and/or any structured improvement approach is a plus.