4 Capital Jobs

Role & responsibilities

• Liaise with stakeholders to conduct needs analysis to identify gaps in employee skills and develop targeted training solutions.
• Develop training programs for Business teams to enhance their skills in product knowledge, selling techniques, and customer service.
• Design and deliver engaging learning materials such as presentations, videos, and e-learning modules.
• Collaborate with subject matter experts to create high-quality soft skills/Product /Sales/Behavioural content that meets business objectives.
• Evaluate the effectiveness of training programs through feedback mechanisms and make recommendations for improvement.
• Responsible for periodic review of product and process trainings to ensure agreed timelines and quality parameters are being met.
• Develop training contents basis inputs from business teams.
• Explore and identify development needs for all key associates basis conversations with their managers/HOD and finalize programs for fulfilling development needs of each staff.
• MIS & Reporting sharing periodic dashboards.
• Conducted regular branch visits across locations to monitor performance and provide on-site training and support for staff.

Preferred candidate profile

• Proficiency in MS PowerPoint.
• Strong communication and collaboration skills.
• Strong understanding of learning principles, content development, best practices.

Resourcefulness.