Configuration Specialist

Job Summary:

The Senior Configurations Specialist is responsible for leading the configuration and

implementation of complex internal product settings, including campaign configurations, game

configurations, and loyalty programs. This role requires a deep understanding of Business

Requirements Documents (BRDs), advanced API integration, and collaboration with project

managers to ensure seamless execution from requirements gathering to the go-live phase. The

Senior Configurations Specialist will also mentor junior team members and contribute to the

continuous improvement of configuration processes.

Key Responsibilities:

Loyalty Program Configurations: Lead and manage advanced configurations related to

points programs, tiered programs, loyalty programs, and partnered programs, ensuring

they meet client specifications.

BRD Analysis: Expertly analyze and interpret Business Requirements Documents

(BRDs) to ensure all configurations align with business and client needs.

Requirement Gathering Communication: Collaborate closely with project managers

and clients to gather and clarify detailed requirements for configuration tasks, providing

guidance and recommendations.

Testing and Quality Assurance: Lead and oversee the testing and validation of

configurations, ensuring accuracy, functionality, and compliance with best practices

before the go-live phase.

API: Understand wrapping complex APIs into internal products, ensuring seamless

functionality and support for various configurations.

Go-Live Leadership: Manage the entire configuration process, including

troubleshooting and final implementation, ensuring a smooth transition to the go-live

phase.

Process Improvement: Identify opportunities for process optimization, automation, and

enhancement of configuration practices, contributing to the development of best

practices.

Mentorship Leadership: Provide mentorship and guidance to junior configuration

specialists, fostering their professional development and ensuring high-quality work

output.

Documentation Reporting: Maintain comprehensive documentation of

configurations and provide detailed reports to stakeholders, ensuring transparency and

accountability.

Qualifications:

Extensive experience in managing complex configurations for internal products,

including points programs, tiered programs, loyalty programs, and partnered program

setups.

Advanced understanding of API concepts,

Strong experience with Business Requirements Documents (BRDs) and the ability to

translate complex business needs into detailed technical requirements.

Exceptional communication skills, with the ability to liaise effectively with project

managers, clients, and other stakeholders.

Demonstrated problem-solving abilities and attention to detail, with a focus on delivering

high-quality configurations.

Proven leadership and mentoring skills, with experience guiding junior team members.

Expertise in testing, validation, and managing the go-live process for complex

configurations.

Education and Experience:

Bachelor s degree in Computer Science/BE/B.Tech, Information Technology, or a related

field. A Master s degree is a plus.

2-3 years of experience in a configuration role

Experience in the Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program

industries is preferred.

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.