Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Cambridge Mobile Telematics

Compare

4.0

based on 2 Reviews

3 Cambridge Mobile Telematics Jobs

Senior Technical Support Engineer

CM Telematics

4.0

based on 2 Reviews

3-6 years

Chennai

1 vacancy

Senior Technical Support Engineer

Cambridge Mobile Telematics

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Coding SQL Customer Support Linux Administration Backend Claims Adjudication

+ 3 more

Job Description

CMT is looking for a collaborative, customer-committed, and creative Technical Support Engineer who wants to join us in making roads safer by making drivers better

Responsibilities:

Use complete discretion and independent judgment to provide efficient and accurate technical assistance to ensure customer satisfaction (Customers include customer support representatives and developers from CMT customers, as we'll as CMT staff members)
Work closely with Engineering and Product Management to conduct investigations, join internal testing programs
Provide technical support on iOS and Android mobile technologies, SDK integration and overall deployment of CMTs platform and mobile applications, including backend and front-end frameworks
Work on debugging issues and creating reproducible test cases for customers
Provide escalated technical and triage support
Create, edit and maintain internal and customer Knowledge Bases and FAQs
Train and onboard new team members as we'll as customers on our program management systems and support tools
Collaborate with sales: setup trials and PoCs, be the Subject Matter Expert
Represent Support in front of Engineering and Product teams: represent customer needs, support product on prioritization and notify engineering of trending issues
Work close with Management to improve customer support through processes optimization
Complete any additional tasks as they arise

Qualifications:

Bachelors or Masters degree preferred (Computer Science degree preferred)
4+ years experience in troubleshooting issues directly with external clients/customers
Experience on the tech-stack: sql, aws any programming language
Proactive and superior customer service orientation: must be experienced in resolving technical issues effectively in a timely fashion and adhering to SLAs
Proven analytical/problem solving ability
Ability to communicate/translate technical concepts effectively
Excellent presentation and communication skills
Experience with Jira/Confluence
UNIX/Linux - Experience with UNIX/Linux/OSX command line tools and scripts
AWS - familiarity with AWS console and command line interface, cloud watch logging
SQL - create ad hoc queries against multiple joined tables
Basic Coding Skills (Python, Shell Scripting or an SDK language: Swift, Kotlin, iOS code, etc)

Compensation and Benefits:

Fair and competitive salary based on skills and experience
Medical Benefits (Health insurance, Personal accident insurance, Group term life insurance), gratuity, parental leave, sick leave and public holidays
Employees are eligible for flexible allowances which includes Leave Travel Assistance, Telephone/Mobile Expenses, Professional development expenses, Meals Coupon, Vehicle Reimbursement
Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

Feel great working to improve road safety around the world!
Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health we'llness
Extensive education and employee assistance programs
CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Technical Support Engineer roles with real interview advice