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15 CAE Jobs
Senior Product Specialist- Flight Plan Management
CAE Inc.
·
3-5 years
New Delhi, Gurgaon / Gurugram
1 vacancy
Senior Product Specialist- Flight Plan Management
CAE
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About This Role
We are seeking an 2nd Level Advanced Support to join our team. This role is responsible for troubleshooting and resolving customer reported issues related to CAE application Flight Plan Manager to ensure the smooth operation of our products and services used by our Airline customer.
You will be dealing with highly complex functional and technical systems, in a demanding environment. You will need your analysis, troubleshooting and diagnostics skills in our customer centric fast paced environment, to optimize customer satisfaction.
The ideal candidate shall have airline or aviation background, excellent technical and problem- solving skills, and ability to communicate effectively.
Role and Responsibilities
- Work onsite at the destined customers.
- Understand, troubleshoot, and resolve customers technical concerns.
- Identify and implement technical solutions and configurations for existing customers.
- Support on larger implementation projects.
- Create and update solution documentation.
- Collaborating with internal teams to resolve customer issues.
- Connecting and collaborating with other teams to escalate your issues via email, ticketing system and internal meetings.
- Able to decide for when escalation is needed and trigger for management attention.
- Assist in diagnosing and resolving complex issues by correcting problems on customer environments or replicating and troubleshooting the issue in our labs.
- Connect and collaborate with other teams to escalate client issues via email, ticketing system and internal meetings.
- Gather client feedback and provide feedback to internal stakeholders.
Required Skills Experience
- Able to work under pressure in an onsite setup.
- Ability to work flexible shifts and to adapt to changing work schedules.
- Proficient English written and verbal communication skills.
- 3-5 years Airlines Operation Center work- experience, and dispatcher is highly preferred.
- 5+ years of experience in customer interaction and technical support.
- Advanced computer software skills.
- Advanced SQL knowledge is required.
- Experience in MS Windows Server, MS SQL Server, Clustering.
- Experience in advanced customer interactions and technical support.
- Basic knowledge of ITIL processes. E.g. Change Management Process preferred.
- Quick learner with ability to conduct self- learning efficiently and learn through online training sessions, and materials, etc.
- University degree or above.
- Fluency in English.
CAE offers:
- an environment where your initiatives will be recognized and valued.
- the opportunity to travel internationally.
- the opportunity to work on a variety of projects on a multidisciplinary team.
- the opportunity to represent the organization at external conventions and conferences.
- the possibility to work from home occasionally.
- flexible schedules.
- attractive employee benefits.
#LI-SA2
Position Type
Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you dont see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success.
Employment Type: Full Time, Permanent
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What people at CAE are saying
Senior Product Specialist salary at CAE
reported by
1
employee
with 3
years exp.
₹10.8
L/yr - ₹13.8
L/yr
11%
less
than the average Senior Product Specialist Salary in India
View more details
What CAE employees are saying about work life
based on 45 employees
Flexible timing
Monday to Friday
No travel
Day Shift
CAE Benefits
View more benefits
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