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Cabin Crew
Air Arabia
posted 7d ago
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Job Description
Acts as Air Arabias ambassador; strives to achieve customers loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and companys adopted policies and procedures.
Conduct:
- Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends Briefing to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
Safety Measures:
- Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
- Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
- Administers first aid to passengers where necessary.
- Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
Customer Service:
- Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures.
- Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
- Contributes to maximizing on-board revenue and Charity Cloud program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
- Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
Crosschecking and Reports:
- Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
- Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
- Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
- Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
- Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of Cabin Supervisor when designated as such by the Captain.
- Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
- Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
- Minimum Height: 160 cm (Female), 170 cm (Male)
- Weight: To be in proportion to Age and Height
- Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
- Medically/ Physically fit to perform Cabin Crew duties
- Ability to swim with aid of a flotation device
- Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
- Training in First Aid, Safety and Emergency Procedures are an added value.
- Fit to fly, has good general health, no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Language: Must be fluent in Written and Spoken English.
- Previous experience as a cabin crew in the Airlines is a must.
- Active cabin crew license is an advantage.
- Capable of working in shift pattern and for extended working hours.
- Shows high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
Employment Type: Full Time, Permanent
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What Cabin Crew at Air Arabia are saying
Rating based on 1 Cabin Crew
review
Anonymous · Aviation & Aerospace
in Sharjah
International travel,layovers,nice crew to work with.
- Salary - Good
Cabin crew supervisor and managers give growth and promote only to their girlfriend, boyfriend etc.For others work hard all their life just to earn their living.
- Job security - Bad
Cabin Crew salary at Air Arabia
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What Air Arabia employees are saying about work life
Air Arabia Benefits
Health Insurance 
Soft Skill Training 
Job Training 
Free Transport 
International Relocation 
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