Searce - Business Process Manager (7-10 yrs)

- Help senior management to drive the strategy execution through designing new business models; streamlining and reengineering existing business processes and providing support to change management.

- Monitor and assess the performance of the team members to form a result oriented team.

- Provide feedback, coaching and training to the team members to help them excel effectively achieve and exceed their monthly KPI's.

- Train new hires and design periodic training sessions for the team members fpr pulse check.

- Identify, coach and train low performers to help them advance in their learning curve.

- Provide data specific updates to the stakeholders on daily meetings, weekly and monthly reviews.

- Manage people and staffing on a daily basis.

- Monitor the login and logout time of the team members on a daily basis to avoid future discrepancies.

- Ever had an awkward email interaction with a colleague? Let's not do that here.

- Follow appropriate email etiquettes and communicate professionally and timely over email.

- Realtime check on IT issues.

- Raising tickets and following up on resolution.

- Constructively analyse high level data at process and user level performance and expertly provide root cause analysis to resolve the issue at hand.

- Efficiently handling new account transition or new activity calls with the BPA, Analysts and Stakeholders.