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1 FIS Business Process Analyst Job
Business Process Analyst Specialist
8-12 years
Panipat, Yamunanagar, Faridabad + 3 more
1 vacancy
Business Process Analyst Specialist
FIS
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- What you Bring
- Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
- Knowledge in the following areas is critical: CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
- Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus.
- Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc.
- Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
- Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
- Must have good commercial judgment and be capable of working in an aggressive delivery environment.
- Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
- Cross domain experience includes Payments, Banking Financial Services.
- Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
- In-depth knowledge of contact center and BPO processes.
- Must demonstrate a high level of technical expertise and experience.
- Strong analytical skills, being able to perform ROI / CBA analysis.
- Superior people skills
- Exceptional presentation and demo capabilities
- Strong verbal/written communication skills
- Self-motivated, highly organized, and team-oriented
Highest Qualification:
Graduate
About the Team
Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.
Added bonus if you have:
1-year of customer service experience
1-year experience working in a high-volume call center
Excellent customer service skills that build high levels of customer satisfaction
What we offer you
A competitive salary with attractive benefits including private medical and dental coverage insurance
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern work environment and a dedicated and motivated team
A broad range of professional education and personal development opportunities
A work environment built on collaboration and respect
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Business Process Analyst roles with real interview advice
People are getting interviews at FIS through
People are getting interviews through
(based on 319 FIS interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
38%
17%
11%
9%
5%
3%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Business Process Analyst at FIS are saying
Business Process Analyst salary at FIS
reported by
5
employees
with 2-8
years exp.
₹7
L/yr - ₹10
L/yr
9%
more
than the average Business Process Analyst Salary in India
View more details
What FIS employees are saying about work life
based on 5.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
FIS Benefits
View more benefits
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FIS Gurgaon / Gurugram Office Location
Gurugram Office
FIS Global Business Solutions India Pvt. Ltd., 402, I Park, Plot No. 15, Udyog Vihar, Phase - IV
Gurugram
Haryana 122016
Haryana 122016
Business Process Analyst Specialist
8-12 Yrs
Panipat, Yamunanagar, Faridabad +3 more
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