Senior Associate-Business Development

Role & responsibilities

A. Drive relationship and project management across all levels with Banks IT stakeholders through daily liaising and coordination

B. End to end ownership of all projects/ change requests from concept/solutioning phase to final go live

C. Conduct Structured monthly product performance reviews with Bank for all Products performance.

D. Regular tracking of Operational issues like declines, downtime and reviewing them with respective departments of Bank along with data and qualitative inputs to ensure NPCI benchmarks

E. Ensure timely execution of projects to attain NPCI implementation targets

F. Align and manage internal stakeholders within Product, Operations and Technology to create momentum for all NPCI/Bank requirements.

G. Closure of customer complaints and queries in coordination with Bank and internal Product/Ops teams within TATs to ensure customer delight.

H. Track the NPCI business numbers for account as well as the corresponding competition numbers

I. Ensuring 100% Compliance to NPCI audit practices and Compliance to NPCI Circular implementation by the Bank

J. Excellent communication, interpersonal skills and analytical skills.