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Prudential Financial

Compare

3.6

based on 6 Reviews

4 Prudential Financial Business Analyst Jobs

Manager - Business Analyst

Prudential

3.6

based on 6 Reviews

3-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Manager - Business Analyst

Prudential Financial

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Project Management Recruitment Health Insurance Financial Services Legal Compliance

+ 3 more

Job Description

To partner us in this mission, we are looking for a talented

Manager - Business Analyst

As a Business Analyst, your typical week might include the following

Create continuous value for the business by conceiving next generation digital experiences
Manage health & wellness business requirements in active collaboration with functional representatives
Collaborate with Product Managers / Functional owners to formulate product vision, strategy & roadmap
Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents / change requests for identified features/ capabilities for applicable platforms and projects
Solicit, validate and document business requirements through clear understanding of as-is vs to-be process, document clear acceptance criteria for user stories
Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are strategically with a view to create delightful experiences while staying competitive in the market
Perform process impact analysis across various platforms, holding an end-to-end view of user journeys
Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.
Understand business objectives, processes and products to make educated recommendations
Document business process flow diagrams and review with functional stakeholders

a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies

b) Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.

c) Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes

d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.

Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users
Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing

You could be the right candidate if you

Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition
Can empathize well with & understand the motivations of users
Have proved expertise in User Research, Processes for creating Personas, Customer Journey Maps & User Flows
Understand existing mental models & expectations of users based on contemporary experiences
Have an exceptional eye for visual and interaction details
Can communicate design decisions effectively
Ability to present your design strategy and persuade stakeholders while solving user problems creatively and effectively
Ability to act as an indispensable member of the product delivery team throughout all phases of product development
Comfortable with Agile/iterative project management methodologies
Ability to identify metrics & analytics to track impact of design decision through quantitative data
Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to design & implement solutions
Have a curious mind; measure what really matters and can design subsequent iterations basis insight
Hands on knowledge of behavioral analytics platforms, BI tools and SDLC tracking tools
Are passionate about operating interactively

This could be the gig for you if you

Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
Are comfortable progressively iteratively while balancing the need for a minimal level of service a digital asset should provide when a customer engages with it
Can identify raw stones and iteratively polish them into shining diamonds.
Like to work in a space where everyone can see what others are doing
Take help from others when stuck and encourage others when there are setbacks
Take full responsibility for your own output while thinking wing to wing across the organization; to solve for the customer
Have 6-8 years of total experience with atleast 3 years domain experience in any of these sectors health insurance, wellness, payments, financial services ecommerce, insurance core systems, health tech, insure tech tele-sales & non voice customer servicing platforms, loyalty platforms

What can make you extra special

You have experience in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback and incorporating insights into iterations
It s great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One. Before you saw them mentioned here
You have incisive insights about your customers, irrespective of the industry you have worked in
You have meaningful certifications in agile and understand the principles beyond the jargon
You have real stories to tell about how your team and you challenged convention and took the path less travelled.
We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.

Employment Type: Full Time, Permanent

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