Bucket Manager

KEY RESPONSIBILITIES

Receivable Management

1. Ensure resolutions, roll backs as per the targets set and focus on maximizing efficiencies of the channel utilized for the bucket

2. Ensure inventory management through resolution, roll back, normalization for the bucket and take pro active steps to control/ reduce inventory for the bucket.

3. Ensure set productivity bench marks for telecalling units, referral and field agencies.

4. Review collection strategies for various channels and suggest/ implement changes for attaining optimum productivity.

5. Regular monitoring of telecalling and field team to pre-empt issues if any and mitigate risk on the portfolio.

Vendor Management

1. To identify the need for empanelment/ termination of a vendor and have an objective approach on vendor management

2. To build a healthy working relationship with the vendor and use the same to attain the Units/ buckets overall objective

3. Set benchmarks of productivity expectations from the vendor not only in terms of resolutions, roll backs but also ACR for collectors, agency telecallers and suggest of supervisory expectation from the vendor.

Productivity & People Management

1. Ensure productivity bench marks wrt ACR, portfolio size, telecalling attempts/ field visits per day is clearly understood by both HDFC & HDB team members

2. Communicate expectations to each channel within the bucket like telecalling, field, referral and ensure that the same delivers independently

3. Chalk out clear guidelines for team members (HDFC & HDB) and ensure there is no ambiguity on the same

4. While managing huge telecalling/ field shop there is no/ low attrition by motivating and communicating clear objectives within the team.

Process Management

1. All Banks process to be adhered to in totality in Unit performance

2. Review all sensitive process items like Cash TAT, receipt recon, settlement process during agency visits and provide feedback to Support Team/ vendor for corrections

3. Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

4. Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

5. Settlement process involving issue of settlement letters to be in line with approvals received.