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BT Group
Customer Service Support Advisor
BT Group
posted 2d ago
Role & responsibilities
Role involves working on chat, back office & Voice (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools. Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures
Preferred candidate profile
Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders • Logical reasoning skill • Competence in Windows based tools (Outlook/Word/Excel/Access) Key decisions • Graduate in any stream
Perks and benefits
Both Side Cab
Subsidised meals
Employment Type: Full Time, Permanent
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