Website Performance Specialist

2 - 4 years of experience
Keen attention to detail, proven analytical and problem-solving skills.
Proven effectiveness prioritizing and executing tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Worked in client-facing roles with U.S. customers, communicating verbally and in writing.
Experience in an agency setting, focusing on graphic design for websites.
Technically adept at making effective website changes, aligning with customer design expectations.
Familiar with digital marketing, UX, SEO, and paid advertising principles through website optimization projects.

• Knowledge of Digital Marketing/Advertising and understanding of Website optimization strategies
• Advanced knowledge and experience using Microsoft Office (Word, Excel, Outlook, PowerPoint,)
• Exceptionally strong customer relations skills, conflict resolution, and problem-solving skills
• Exceptional communication skills in English, both verbal and written.
• Proficient in graphic design, capable of creating visually appealing website elements.
• Coding Proficiency: Solid foundation in coding, should be capable of implementing technical solutions and customizing website functionalities to meet client requirements.
• Strong customer service skills, adept at liaising with both internal and external teams.
• Highly organized, managing tasks and projects efficiently.
• Attention to Detail: Pays meticulous attention to detail, ensuring high-quality execution of website updates and technical troubleshooting.
• Assisting the DPS customer base with day-to-day website changes based on reactive requests.
• Engaging in direct client communications when necessary to support website strategy initiatives.
• Developing WPM client facing decks
• Conducting proactive technical audits to ensure ongoing website health and performance.
• Escalating technical issues beyond her skill set to ensure rapid resolution, coordinating with tech support teams.