Branch Manager

Role & responsibilities

Overall administrative and operational responsibility for the branch/es performance focusing on the business growth with profitability and service quality along with people development in the associated branch/s.

Key Performance Area

• Business development through market intelligence, new channels, AR, builders, marketing activities and events • Revenue target management for branch/es and team members • Annual operating plans and target management • Branch portfolio management • Overall customer experience • Recovery management • MIS management preparing, reviewing and presenting reports periodically • Policy and process awareness, training and knowledge sharing with team
• Regulatory/audit compliance management • Team development through feedback coaching and training

Preferred candidate profile

Major Tasks/activities Business development • Business/market intelligence information collection • Developing/conducting events and activities for improved branding and customer awareness • Connecting and developing better relationship for more business from o Builders o AR o DSA

Sales and MIS management

• Adhering to the annual operating plans and target as decided and agreed
• Ensuring monthly targets for branch/es and individual members are achieved consistently through
• Conducting daily meetings to understand sales leads, daily plans including customer/documentation related challenges etc

• Conducting periodical review meetings with team members to understand sales funnel, prospect management etc
• Prepare, review and present information/report pertaining to

➢ Sales leads from different sources including referrals, existing customers, AR, DSA, builders etc

➢ Sales generations for cross selling of other Sundaram products

➢ Inflow and outflow of reports such as account closure, account openings, FD renewal and closures etc

➢ Monthly activity tracker for sales team

➢ Sales lead, pipelines, projections etc

➢ Monitor and review of DSR

• Monitoring and checking for the quality of leads and ensuring customer quality is good
• Supporting the team to close deals wherever required by visiting clients and or providing necessary inputs on how appropriate products can be used for clients based on the requirements and feasibility
• Ensuring audit compliance requirements are not compromised by maintaining zero tolerance for non-compliance
• Supporting the audit team and providing clarifications for the queries if any, ensuring audit requirements are managed effectively.
• Ensuring documentation completeness and accuracy is verified for all customers prior submitting the same for appraisals
• Connecting with customers and ensuring the customer onboarding has been smooth and build/maintain better relationship Branch/s operations • Overseeing the requirements for the facilities at the branch/es • Coordinate with credit/technical/legal and recovery team for providing clarifications and support whenever required • Review of NPA, recovery, auctions identified accounts and ensuring collection of 100% on a monthly basis • Developing and ensuring effective portfolio for the branch is managed • Developing/managing plans for prepayment control for the cases in the branch/s

People management

• Assessing the manpower requirements for the branch/es and plan for staff augmentation
• Planning, monitoring, reviewing and ensuring the team members are achieving their monthly targets without compromising on the quality of the files/proposals.
• Conducting periodic meetings with the zonal heads to review/track reports, performance, status etc
• Monitoring, developing and or supporting capability of team members/ performance and provide timely feedback
• Providing necessary training including the policy, process and product to team members and supporting them in acquiring appropriate knowledge to deliver the required performance
• Administratively managing employee requirements including managing employee absence, and leave for the members Others • Any other tasks which will be required to be performed from time to time as per the instructions

• Educational Qualification • Graduation in any discipline
• Experience • 8+ years of experience in selling of home loan/non home loan/construction finance products/related companies preferably • 3+ years in managing a team