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Ujjivan Small Finance Bank

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1 Ujjivan Small Finance Bank Brach Operation Manager Job

Branch Operation Manager

3-6 years

Raipur

1 vacancy

Branch Operation Manager

Ujjivan Small Finance Bank

posted 2d ago

Job Description

Role & responsibilities -


  • Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel
  • Handle walk-in sales in absence of liabilities/assets sales personnel Drive leads from walk-in customers
  • Handle walk-in sales in absence of liabilities/assets sales personnel Oversee adherence to customers life event management at branch
  • Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service
  • Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries
  • Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time
  • Accountable for cash transactions in the branch including aspects such as cash management, tallying of cash with reports in system & vouchers and maintenance of registers for cash transactions and reconciliation of day end ledgers with the help of cashier
  • Coordinate with the internal and external audit team in carrying out the periodic Branch audits; formulate and review progress against action plans to address the deviations found in Branch operations and service quality
  • Train the Cashier & CCR on process compliance, service quality and Branch operations

Preferred candidate profile


UG Any Graduation preferably in commerce discipline / Post Graduation with Finance specialization

Minimum 3-6 years experience in handling Banking/NBFC Operations

Catering to liabilities and assert products

Compliance Orientation




Employment Type: Full Time, Permanent

Read full job description

Ujjivan Small Finance Bank Interview Questions & Tips

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What Brach Operation Manager at Ujjivan Small Finance Bank are saying

4.3
 Rating based on 94 Brach Operation Manager reviews

Likes

Work Life Balance, HR policy employee benefits,

  • Salary - Excellent
  • +5 more
Dislikes

Organisation is good employee friendly but there are skip level manager who spoil play with careers of their subordinates. CH branch banking are having perception issue with team members. Skip level manager does not bother about their subordinates career growth and promotion. They never recommend for promotion neither they will enco..Read More

Read 94 Brach Operation Manager reviews

Brach Operation Manager salary at Ujjivan Small Finance Bank

reported by 187 employees with 4-11 years exp.
₹2.3 L/yr - ₹8.7 L/yr
14% less than the average Brach Operation Manager Salary in India
View more details

What Ujjivan Small Finance Bank employees are saying about work life

based on 5.4k employees
51%
47%
56%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Ujjivan Small Finance Bank Benefits

Health Insurance
Job Training
Soft Skill Training
Team Outings
Work From Home
Education Assistance +6 more
View more benefits

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Branch Operation Manager

3-6 Yrs

Raipur

2d ago·via naukri.com
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