Staff Service Engineer

Responsible for providing technical leadership for service management / process management / operations support activities (depending on specialism), driving related operating practices and effective process of relevant standards, collaborating with a range of customers and providing sophisticated knowledge and advice to support performance optimization. Specialisms: Service Management; Process Management; Operations Support!! Responsibility:

• Depending on specialism, is responsible for part of the delivery of services within a specific domain in accordance with scope, budget and domain plans; or provides knowledge and leadership to ensure effective operation of a particular service management process; or provides overall leadership, control and decision-making for specific operations support teams to ensure relevant services meet agreed service levels
• Develops and maintains a series of internal and external customer relationships to stay aware of the evolving requirements of the business, and acts as a key customer concern point to resolve issues relating to the specialism and ensure effective service delivery in line with agreed outcomes
• Handles, maintains and acts on management information (MI) and other relevant data to support activities for the specialism, making recommendations to improve efficiency, and identifying and implements continuous improvement plans
• Provides advanced technical input and expertise to establish efficient performance by ensuring all activities across the area of responsibility enforce to IT&S standards and policies and the relevant processes and procedures for the specialism
• Provides informal mentoring/training to members of the team
• Aligns with BPs Code of Conduct and models BPs Values & Behaviours

• Agility core practices
• Analytics
• Business Analysis
• Coaching
• Communication
• Configuration management and release
• Digital Project Management
• Documentation and knowledge sharing
• Facilitation
• Information Security
• Mentoring
• Metrics definition and instrumentation
• Risk Management
• Service operations and resiliency
• Stakeholder Management
• Supplier Relationship Management
• System Design