Demand & Planning Service Manager

Grade G Responsible for managing a team to provide customer service support to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers, delivering continuous improvement in the standardization and consistency of customer service processes and executing the commercial plan through ensuring rigorous implementation of BP s customer policy.

Entity:

Finance

Job Family Group:

Business Support Group

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team

Join our Finance Team and advance your career as a Demand Planning Service Manager

KEY ACCOUNTABILITIES Functional Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly to ensure the organizations timely delivery of Supply Chain services in accordance with the Service Level Agreements; relevant processes and policies including leading and reviewing demand and planning related processes. Provide relevant support and collaborate with internal partners and customers as required to resolve blocking issues and queries, manage the operational relationship with Lubricants Global Supply Chain and the Lubricants Cluster. Supports the Regional Planning Manager in the establishment of a centralised planning process and helps identify and drive forward continuous improvement and simplification activities to drive efficiencies and cost savings across Supply Chain. Responsible for owning and driving the forecasting and planning processes for managing the supply of finished goods and critical raw materials across the Supply Envelope. Works with the SOP Managers and Planning Manager for Lubricants to ensure meeting forecast accuracy, forecast bias and inventory targets Lead and/or support external/internal audits, identify and control risk and drive incident investigations. Ensure adherence and compliance with the Code of Conduct, BP Policies and ISO/ IATF standards across the organisation. Service Management and Continuous Improvement Run and analyse relevant reports, review the operational performance of the teams on a regular basis to ensure performance as per agreed service levels, key management metrics and goals and plan corrective action accordingly. Proactively plan, develop and supervise implementation of quality and process improvement by demonstrating technology, continuous improvement initiatives, standard processes and data-driven management. Track progress and suggest recommendations for improvement as required. Develop and maintain strong working relationships with key partners at all levels within the organisation, customers and external service providers to ensure related issues are dealt with in a timely and effective manner. Manage key contractors and third party supplier relationships to deliver maximum value and impact for BP. Support the development and implementation of Customer Function and Supply Chain policies, procedures and practices in compliance with legal and regulatory requirements and industry best-in-class practices and global process standardisation. Ensure Global Process Standards are embedded and adhered to in day-to-day operations. Drive cross functional teamwork and identify, resolve and develop solutions for complex, advanced and systemic operational problems to ensure consistent and high quality service at all times, contributing this way to improving the overall customer experience Leadership and Supervisory Support the implementation of the Customer Function strategy within the organisation, as well as the different Transformation Programmes running in Lubricants Global Supply Chain area. Set goals and clarify expectations, provide regular feedback and conduct performance appraisals, reward and discipline employees. Provide mentoring, guidance and feedback to team members to support long term career development of key talent. Provide opportunities for learning and self-development to build capability of the team and ensure adequate competency in performing Supply Chain activities. Support the development of a high performance culture within teams promoting continuous learning and focusing on meeting / exceeding customer needs / expectations. Identify training opportunities focused on building capability of the team. Resource management Carry out resource management responsibilities for teams to ensure the efficient and effective allocation of resources for the organisation and organise people in support of GBS service, control and cost requirements. Flag significant demand variations to help ensure the development of a flexible resource allocation strategy. PREVIOUS EXPERIENCE

• Educated to Degree standard or equivalent.
• Certification in APICS
• 8-10 years post degree experience in managing an end to end Supply Chain.
• Experience of leading large and complex teams.
• Previous experience with the Lubricants business and relevant process understanding is an advantage.

REQUIRED SKILLS/EXPERTISE

• Excellent written/oral communication skills and ability to build effective working relationships on all levels of the organisation.
• Strong people leadership skills that facilitate others to play to their strengths.
• Strong performance leadership skills with experience of managing both quantitative and qualitative targets and a track record of achieving goals.
• Exceptional time management and interpersonal skills, able to prioritise and handle urgent issues and customer concerns.
• Exceptional customer acuity, ability to demonstrate an understanding of customers needs / behaviours
• Highly motivated and ambitious to deliver value to end customers and business both operationally and financially
• Strong understanding of central initiatives and converting those into tengible action plans for the relevant region.
• Experience using SAP and MS Office applications.
• Strong problem solving and influencing skills, ability to manage conflicting deadlines by effectively delegating and utilising direct reports to ensure results are met.
• Experience using SAP ECC and SAP APO, Tableau, Siebel and MS Office applications.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.