Global Process Expert - Billing

Roles & Responsibilities:Data Access and Management
* Access and utilize data from all SAP machines from the Data Lake
* Develop interactive dashboards connected to the bill-to-cash process
* Monitor key performance indicators (KPIs) related to billing efficiency and throughput time
* Analyze data to identify trends and opportunities for process improvement
SAP SD Module Expertise

* Utilize SD data to extract insights and identify areas for optimization
Collaboration and Communication
* Serve as the main contact person between service owner billing and development team
* Facilitate communication and ensure alignment on billing-related initiatives
KPI Monitoring and Management
* Create and maintain KPIs related to the billing process
* Monitor and track KPI performance to measure progress and identify areas for improvement
Automation Initiative
* Develop and propose solutions for automating billing processes
* Explore technologies such as EDI, customer portals, and email for automation opportunities
Support and Collaboration
* Support the service owner in initiatives to increase efficiency and automation in the billing area
* Collaborate with other departments to streamline billing-related processes