Customer Support Executive

Job Title: Customer Support Executive (Call Centre - Technical Products)
Company: Otek Electronics
Location: Pune
Experience: 2+ years (Domestic Experience)
Salary: ₹2,00,000 - ₹4,00,000 per annum
Employment Type: Full-time

Job Summary:

Otek Electronics is looking for a Customer Support Executive with experience in handling technical products. The candidate should have prior experience in a domestic call center environment, providing support for electronics or technical products. Strong communication skills in English, Hindi, and Marathi are required to assist customers efficiently.

Key Responsibilities:

• Customer Support: Handle inbound and outbound calls to resolve customer queries related to Otek's technical products.
• Technical Assistance: Provide troubleshooting steps and basic technical guidance for AI mice, projectors, air purifiers, and other electronic products.
• Issue Resolution: Address customer complaints, process replacements, and escalate unresolved issues as needed.
• Warranty & Replacement Support: Assist customers with product warranties, returns, and replacement policies.
• CRM Management: Log customer interactions, maintain accurate records, and update ticket status in the system.
• Sales Support: Provide information on product features, usage, and offers to potential customers.
• Feedback Collection: Gather customer feedback to improve product quality and service.

Required Skills & Qualifications:

• Minimum 2 years of experience in a domestic call center, preferably handling technical products.
• Bachelors degree.
• Proficiency in English, Hindi, and Marathi (both verbal and written).
• Strong problem-solving skills and the ability to handle customer escalations effectively.
• Basic knowledge of electronic products and troubleshooting techniques.
• Experience working with CRM tools and ticketing systems.
• Ability to work in a fast-paced environment and meet performance targets.

Preferred Qualifications:

• Prior experience in an electronics or consumer tech support role.
• Familiarity with e-commerce customer support and order processing.
• Ability to upsell or cross-sell related products when necessary.