Windows Engineer

Responsibilities

Direct Responsibilities

• Vulnerability and obsolescence remediation, proactive improvements and action plan for incidents are part of the day to day of this position.
• contribute to preserve the existing architecture and keep the necessary controls to allow the users the necessary access to their servers.
• High reactivity, proactive improvements and capacity to follow plan action linked to new project and/or incident remediation are part of the day to day tasks
• To work following ITIL methodology is part of the daily basis in this and the rest of IT areas.
• Support and troubleshooting on Windows Server 2012, 2016 and 2019
• Scripting (Powershell)
• Developing (C# or other object oriented language)
• Knowledge in Active Directory: GPOs, Kerberos, DNS.
• Experience in Security patching activities.
• Experience with different hypervisors: Vmware, Hyper-V, Openstack
• Strong skills working with physical servers from different vendors: Dell, IBM, HP, etc…
• Tickets resolution through incidents, problems and different requests from the clients or other infrastructure teams
• Participating, on a punctual basis, on specific projects related to your specialty
• Participating in standby on-call 7x24 (1 week per month).
• Be customer oriented
• Be independent and proactive

Contributing Responsibilities

The Digital Platform domain within the CIB ITO PRODUCTION entity is in charge of the following scopes:

• IAAS (Infrastructure As A Service): Server / OS / Storage / Backup / Virtualization
• CAAS (Container As A Service): Containers / Middleware / Sharepoint
• PAAS (Platform As A Service): Databases / Data Analtics
• Infrastructure Services: Micro segmentation / Load Balancing / API gateway / Automation
• Risk & Improvement: Obsolescence / Security / Continuous improvement / ITIL Process
• For this position you will be integrated into the IAAS-Windows team made up of around twenty EMEA people and in charge of products and services around MS Windows technologies in a Production environment.
• Work as a member of a team, adhere to corporate standards and change management processes, and work to improve IT standards and policies.
• Proficient in English.
• Good interpersonal and communication skills.

Technical & Behavioral Competencies

Business skills:

- Architecture (Mastered)

- Knowledge of Data (Mastered)

- IT development (Mastered)

- Computer tests (Expert)

- IT infrastructure (Expert)

- Management of production operations (Expert)

- Computer security and cyber security (Mastered)

- IT / Business Relations (Mastered)

Transversal skills:

- Analytical capacity (Expert)

- Ability to lead a meeting, a seminar, a committee, a training session, etc. (Mastered)

- Ability to understand, explain and lead change (Mastered)

- Ability to define relevant performance indicators (Mastered)

- Ability to work with Agile methods (Mastered)

Behavioral skills:

- Ability to share/transmit knowledge (Expert)

- Be results oriented (Expert)

- Creativity & Innovation / Ability to solve problems (Expert)

- Ability to collaborate / teamwork (Expert)

- Develop and maintain system documentation, including configuration guides, and standard operating procedures. - Direct and be responsible for the implementation effort.

- Provide technical guidance and mentorship to team members.

- Assess demand for their service or technology area and develop plans to meet future capacity needs and makes recommendations to the manager.

- Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers.

- Able to work autonomously and as part of a team using strong analytical skills.

- Be service oriented, customer focused, positive, committed and have an enthusiastic “can do” attitude.

- Demonstrate a systematic and logical approach to problem-solving.

- Able to follow the bank’s standards, processes, and procedures.

- Escalating incidents internally or to 3rd party partners when required.

- ITIL 4 Foundation qualification.

Requirements [only in bullet points, technical & leadership & soft skills, nice to haves etc. on the same place, no splits]. Example:

• English (mandatory)
• Experience working on big environments >1000 servers Physical & Virtual
• Experience working with Antivirus agents and ePo
• Clustering skills with Microsoft & Veritas clusters
• Management of SAN disks on windows servers
• Knowledge with SQL
• Knowledge of Ansible and Ansible Tower
• Eager to learn
• Analytical mind-set
• Ability to work well under pressure, ability to work autonomous and in team environment
• Good interpersonal and communication skills.