12 BNI Jobs

We are seeking a dynamic, strategic, and results-driven Operations Coordinator to join our team. This role is instrumental in supporting the day-to-day operations of our organization, with a primary focus on providing global concierge services to our Directors and ensuring a seamless experience for our Members. The ideal candidate will have a strong background in operational efficiency, organization, and collaboration to enhance overall team performance and improve Member engagement.

Roles and Responsibilities

• Provide high-level operational and administrative support to ensure smooth day-to-day functions of the organization.
• Work closely with the operations team to streamline internal processes, enhance workflows, and improve overall operational efficiency. Identify and implement improvements to maximize productivity and reduce inefficiencies.
• Key deliverable will be to serve as the primary point of contact for Directors, offering concierge-level support to facilitate Member connections and engagement.
• Proactively facilitate introductions, networking opportunities, and collaborations among Members to help them maximize the value of their membership.
• Coordinate and manage Member services, ensuring personalized support, seamless access to opportunities, events, and strategic connections.
• Identify opportunities to improve Member satisfaction and engagement through proactive support and strategic solutions.
• Collaborate with various teams across the organization to ensure alignment in operational goals and help foster effective communication between departments.
• Handle confidential information with discretion and professionalism.

Qualifications

• Bachelors degree in business administration, Operations Management, or a related field preferred.
• 3+ years of experience in operations, customer service, client relations role, preferably in a luxury or membership-based organization.
• Exceptional communication skills, both written and verbal, with a focus on building relationships and providing personalized service.
• Strong organizational skills and the ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• A deep understanding of high-net-worth individuals and their needs, with the ability to anticipate and fulfill those needs with discretion and professionalism.
• Excellent problem-solving skills and the ability to handle complex or unique requests with tact and diplomacy.
• Knowledge of global destinations, travel logistics, high-end services, and event coordination is a plus.
• Proficiency with CRM tools and Microsoft Office Suite; experience with member management systems is a plus.
• Ability to work independently and as part of a team, with a strong sense of initiative and accountability.
• High level of discretion, professionalism, and problem-solving ability.