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Process Trainer : E - Commerce
Blume Ventures
posted 3mon ago
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Key skills for the job
Job Description
- Should have training or sales training background with at least 2 year of experience minimum
- Prior BPO experience as a Trainer would be an added advantage.
- Knowledge of learning and development trends and best practices will be an added plus
- Excellent presentation skills
- Excellent written & amp; spoken communication skills Expert in word, PPT , Excel tools & amp; MIS and data management
- Curiosity to learn and leverage new learning tools, systems, or methods of working
- Prior experience on LMS would be an added advantage
Role Expectations:
- At scale, every trainer will be assigned to 3 4 businesses at a time and will report to a Training Manager.
Process trainers will own agent performance ( Definition of - - Performance: Quality and Conversion of the Agents ) in a business assigned to them
- Trainer should dedicate time to listening to call recordings, updating script and other process materials etc., to keep on continuously improving the sales outcomes from the campaign
- Should be able to look at numbers/ data on dashboards and track and manage performance of their agents
Responsibilities:
- Collaborate with cross-functional teams to ensure training material / content quality and accuracy
Review the performance on dashboards and share feedback with the agents, coach them on a regular basis, and recommend improvements in the product and process
- Drafting and making necessary updates to training material (product deck, call script, FAQs, etc)
- Work with the content team to help validate the documents based on absorbance and feedback from the trainees
- Keep updated with relevant information on customers products and processes
- Shadow agents to stay up to date with internal app/web-app product/ process changes and challenges
- Provide insights and instant feedback for correction and keep an eye on potential quality issues
- Update details such as Training MIS , Training Calendar, Dashboard, etc. for all your training sessions on a regular and timely basis
- Utilize effective sales training activities like role plays, discussions, and mock/ practice calls to strengthen the agents & # 039 ;
skills
- Attend calibration sessions with the customer and other team members/ stakeholders from time to time, to obtain feedback on your process and decide on an action plan to improve/ mitigate the same
- Perform other tasks requested by the manager to reach team objectives or the company s objectives based on current needs
Should speak proficient Hindi
Employment Type: Full Time, Permanent
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