Project Manager (8-11 yrs)

Position : Project Manager (Credit Card Issuing Specialist)

Type : Resource Contract

Experience : 8+ to 12 Years

Engagement Duration : 12 Months

Work Mode : Remote

Must-Have Skill Sets :

1. Stakeholder Communication :

- Serve as the primary contact between the client and the implementation team, providing regular updates and addressing concerns.

2. System Configuration :

- Customizing Solutions : Configuring credit card processing systems to meet the specific needs of the client, including setting up payment gateways, merchant accounts, and integration with existing systems.

- Testing and Validation : Conducting thorough testing of the configured systems to ensure they function correctly and meet the required standards before going live.

3. Technical Support :

- Troubleshooting Issues : Identifying and resolving technical issues that arise during the implementation process, ensuring a smooth transition to the new system. Includes leading migration from a legacy system and integrations to various system.

- Ongoing Support : Providing post-implementation support to address any issues or changes needed after the system is live.

4. Training :

- User Training : Training clients and their staff on how to use the new credit card processing system, including handling transactions, understanding reporting features, and managing system settings.

- Documentation : Creating and delivering comprehensive training materials and user guides to assist clients in understanding and using the system effectively. And updating the current process related to the current credit card process based on the new application being implemented and including best practises

5. Compliance and Security :

- Ensuring Compliance : Making sure that the implemented systems comply with industry regulations, such as PCI DSS (Payment Card Industry Data Security Standard), and any other relevant legal requirements.

- Security Implementation : Implementing necessary security measures, such as encryption and fraud prevention tools, to protect sensitive financial data.

6. Client Relationship Management :

- Client Onboarding : Managing the onboarding process for new clients, ensuring they have a positive experience and that their specific needs are addressed.

- Feedback and Improvement : Gathering feedback from clients post- implementation to identify areas for improvement and ensure customer satisfaction.

7. Collaboration with Teams :

- Cross-Department Coordination : Working closely with sales, IT, compliance, and other departments to ensure that all aspects of the implementation are handled efficiently.

- Vendor Management : Coordinating with third-party vendors or service providers involved in the credit card processing ecosystem.

8. Reporting and Documentation :

- Status Reporting : Preparing and presenting status reports to management and clients, detailing the progress of the implementation and any challenges faced.

- Documentation : Creating detailed documentation of the implementation process, including system configurations, test results, and client-specific customizations for future reference

9. Planning and Coordination :

- Manage end-to-end implementation processes, including planning, scheduling, and task coordination for timely delivery.