BI Analyst, Customer Success

Get to Know Us:

Its fun to work in a company where people truly believe in what theyre doing!

At BlackLine, were committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark:

We are seeking a highly analytical and detail-oriented Customer Success Analyst to join our dynamic team. In this role, you will be responsible for collecting, analyzing, and presenting customer data to drive insights and support business decision-making. The ideal candidate will have a strong background in data analysis, reporting tools, and customer-centric analytics. Your insights will directly contribute to improving customer experience, retention, and overall business performance.

Youll Get To:


What Youll Bring:

Education: BS or MS degree in Computer Science or related discipline

Technical/Specialized Knowledge, Skills, and Abilities:

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the worlds most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. Its a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiners continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

Education: BS or MS degree in Computer Science or related discipline

Technical/Specialized Knowledge, Skills, and Abilities: