Sr. Site Reliability Engineer

workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture

Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week

Develop new methods, processes, and tools which are useful to colleagues and others

Demonstrate a deeper and more comprehensive understanding of cloud technologies and services

Approach problems with a logical and systematic mindset

Clearly communicate technical information and project updates to non-technical team members and management

Maintain up-to-date documentation for configurations, procedures, and troubleshooting guides

Effectively manage time and prioritize tasks to meet project deadlines and SLAs

Balance reactive tasks (incident response) with proactive initiatives (optimization)

Engage effectively with peers to deliver projects and visions without being the primary contributor of technical execution

Take responsibility for assigned tasks, services, applications, and BlackLine as a whole

Deliver more than the bare minimum requirements

Consider the needs and goals of internal or external customers and use this experience to inform on delivery

Engage in strategic planning and provide input

Maintain documentation and operational knowledge base

Required Hands-on problem-solving skills and root cause analysis, technical leadership, and mentoring qualities

Strong written and oral communication skills

Manage end-to-end availability and performance of mission-critical services and build automation to prevent problem recurrence

Lead by example, care for your team, and establish credibility with the quality of the teams technical execution

Participate in and manage on-call rotation for the SRE team

Design, write, and deliver software to improve the availability, scalability, latency, and efficiency of BlackLines services

Cross-system and full-stack architecture experience and awareness

Ability to communicate well with both business owners, executives, and technical staff, at the appropriate levels

Experience with software development processes and methodologies

Experience with cloud computing technologies, such as AWS, Azure, and Google Cloud Platform

Experience with cloud-based development and deployment

Experience with cloud-based monitoring and troubleshooting

Learn/adapt to new technologies

Preferred skills and Qualifications Relevant Bachelors Degree - B

Tech/B

E/M

Tech in computer science or related field

6yrs -9yrs overall experience in SRE

Cloud Knowledge: Preferred - GCP

OS Skills: Linux, Windows

IaC: Terraform, Chef/Ansible

Containerization: Kubernetes, Docker, Nomad

CI/CD: Jenkins, GitHub Actions, Azure DevOps, Harness (preferred - Jenkins, GitHub Actions)

Scripting: Python, PowerShell, Shell

Version Control: Git

Cloud Certifications: Preferred certifications like HashiCorp Terraform Associate+, Kubernetes and Cloud Native Associate (KCNA), Associate+ Cloud Engineer (ACE), Cloud Engineer, Cloud Architect, Cloud Developer, Cloud DevOps Engineer, New Relic Certified Full Stack Observability Practitioner

Programming Languages: Advanced skills in Python, Groovy, and other programming languages

Development Experience: Preferably Go, Prior C#, ASP

NET, Ruby, or Java development experience, preferably in an agile SaaS environment

Troubleshooting Skills: Skill in managing and prioritizing troubleshooting of enterprise services with complex interactions between applications, operating systems, network protocols, and client configurations

Technical Depth: Capable of technical deep dives into code, networking, operating systems, and storage, yet verbally and cognitively agile enough to hold your own in a strategy discussion with the leadership team