Account Coordinator - RCM process

Job Purpose and Position Overview:

The Account Coordinator serves as the primary support role in the service delivery process, ensuring smooth communication and coordination between internal departments and clients. This role focuses on handling client queries, managing day-to-day tasks, and providing assistance to the Account Manager and Senior Manager.

Specific Job Duties / Responsibilities:

• Communicating with internal departments to ensure client needs are clearly understood and addressed.
• Assisting in building strong client relationships to help maintain existing business.
• Collaborating with internal teams to fulfill customer requests.
• Addressing and resolving client complaints in a timely manner.
• Supporting the collection and analysis of client data.
• Assisting in the preparation of accounts receivable reports and financial documentation.
• Ensuring activities align with departmental protocols and regulations.
• Collects and compiles accurate statistical reports
• Works closely with CSM, RCM and PET department Audits current procedures to monitor and improve efficiency of billing and collections operations
• Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol, and are following Federal, State, and payer regulations, guidelines, and requirements Participates in the development and implementation of good productivity practices
• Keep up to date with general carrier rule changes and distribute the information