Customer Service Telecaller

Role Description:

• Responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone.
• Gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions.
• Discuss with potential customers to inform them of the company s offerings and services.
• Ensure the prospects are aware of the brand along the journey and influence them to enter the sales funnel.
• Engage with existing customers to collect data on the impacts of the company s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks:
• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action

Ideal Profile

Requirements:

• Persuasive, tenacious, and adaptive individuals make for successful tele callers.
• Better able to provide a positive first impression when tele callers are proactive and goal-oriented.
• Strong communication abilities
• Exceptional communication and the capacity to switch up speaking approach
• The capacity to adjust to challenging circumstances
• The capacity to adjust to challenging circumstances
• Having a firm understanding of the products or services the business provides
• Ability to listen and solve problems
• Ability to cope with rejection while remaining calm
• Outstanding capacity to manage conflicts and address grievances during negotiations

Whats on Offer?

• Work alongside & learn from best in class talent
• Join a market leader within Apparel & Sporting Goods
• A role that offers a breadth of learning opportunities