Lead - Wireless Assurance

Role & responsibilities

• Responsible for KPI delivery as per target & action for continues improvement.
• Responsible for identification of improvement areas for the circle & define corrective actions.
• Responsible for quality of fault repair /workmanship in the circle.
• Responsible for continuous improvement in customer experience.
• Optimum use of resources with planned productivity.
• Responsible for timely material availability and consumption booking.
• Work closely with all stakeholders to ensure smooth operations.
• Recommend process improvement to enhance customer experience.
• Co-ordinate with partner to ensure timely support to field team.
• Escalation handling for internal & external customers.
• Reduction of Customer Interaction, SR Rate, SLA & Quality of workmanship (Repeat + Reopen).
• Regular monitoring of fault repair performance, analyze customer faults for corrective actions.
• Training of field resources.
• Gate meeting at defined frequency.
• Field Visits are defined norms.

Preferred candidate profile

• Diploma/B.Tech/BE- Electronics & Communication.
• In depth knowledge of I-WAN/UBR/FTTH/Wireless.
• Excellent analytical skills.
• Innovative.
• Collaborative Relation Skills.
• Vendor Management.
• Good management and leadership skills.
• Self-Motivated and positive attitude person.
• Proactive and result oriented.
• Team Player.
• Customer interfacing skills.
• Effective communication/interpersonal skills.