CS Exe - CS Callcentrer
BharatMatrimony.com
posted 18hr ago
Fixed timing
Key skills for the job
JOB DESCRIPTION
Job Code
Band: 2
Level(s):
Designation Title
Team Leader
Role
Reporting to
Manager / Sr. Manager / AGM
About Us
matrimony.com Ltd is one of India s largest consumer internet companies and the most trusted matrimony brand in the world with a strength of over 3500 associates in India and abroad. We are Indias first consumer Internet Company to get listed with market capitalization of more than Rs.2000 Crores.
matrimony.com provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services. With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganized $ 55 billion marriage services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and mandap.com
Department Overview
Customer Service department provides professional and high-quality assistance to customers of matrimony.com throughout the customer life cycle.
Role Overview
Ideal candidate would be someone who can lead our representatives to better performance and improve service quality. The call center leader will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes to better support customers. Should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings. The ideal candidate would be responsible for handling customer grievances and queries efficiently and ensure timely resolution by coordinating with the cross- functional departments, also using the opportunity to pitch in for sales wherever possible. The Team Lead should be a subject matter expert evidenced by exceeding all productivity and quality goals.
Key Responsibilities
Skill and Competencies
Education and Experience
Job Location
Chennai
JD Last Update
Approved By
Employment Type: Full Time, Permanent
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