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Engaged Employer

Believe Digital

Compare

3.1

based on 21 Reviews

4 Believe Digital Jobs

Content Quality Senior Administrator

Believe

3.1

based on 21 Reviews

2-3 years

Mumbai

1 vacancy

Content Quality Senior Administrator

Believe Digital

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Salesforce Research Customer Support MS Office

+ 2 more

Job Description

As part of its Content Operations business, Believes TuneCore Service is currently looking for a Content Quality Senior Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.
Investigate potential occurrences of unsatisfied tickets and activity and report to management.
Provide reporting on customer and product issues.
In addition to it, Believes TuneCore Services mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence

Qualifications