Add office photos
All Filters
113 BCD Travel Jobs
ITSM Analyst, Info Tech
BCD Travel
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
In this role you will be our global key support platform at BCD Travel. With over 1000 analysts, it has become the central service platform to manage multiple ITIL based processes beyond Incident and Service Request fulfillment.
As a ITSM Tool Administrator / Ivanti Service Manager (ISM), you will
- Further develop ITSM Platform by working with requestors and help clarify requirements
- Perform daily administration tasks including investigation of escalated issues
- Collaborate with IT team to help operate the infrastructure for the platform
- Support IT Service Management in fulfilling their overall business goals
- Monitor and adjust data integrations with other applications
- Coordinate and manage upgrades of our ISM environment with involved IT Infrastructure Teams and the Business
About you
- You have Ivanti Service Management (former HEAT Service Manager) experience
- An ISM Admin and ITIL Foundation certification is a plus
- Excellent analytical and problem-solving skills with strong attention to detail
- Strong understanding of software development lifecycle
- You have strong organizational and planning skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for IT Service Management Analyst roles with real interview advice
People are getting interviews at BCD Travel through
People are getting interviews through
(based on 7 BCD Travel interviews)
Walkin
Job Portal
Referral
Recruitment Consultant
29%
29%
28%
14%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at BCD Travel are saying
IT Service Management Analyst salary at BCD Travel
reported by
1
employee
with 7
years exp.
₹21.9
L/yr - ₹27.9
L/yr
234%
more
than the average IT Service Management Analyst Salary in India
View more details
What BCD Travel employees are saying about work life
based on 287 employees
Flexible timing
Monday to Friday
No travel
Day Shift
BCD Travel Benefits
View more benefits
Compare BCD Travel with
CWT
Compare
American Express Global Business Travel
Compare
Expedia Group
Compare
Booking Holdings
Compare
Corporate Travel Management
Compare
Flight Centre
Compare
Thomas Cook
Compare
MakeMyTrip
Compare
Yatra
Compare
Cox & Kings
Compare
Country Holidays Inn & Suites
Compare
Riya Travel
Compare
FCm Travel Solutions
Compare
Princess Cruises
Compare
Sotc Travel Services
Compare
Thrillophilia
Compare
Akbar Travels
Compare
Costa Cruise Lines
Compare
BLS International Services
Compare
Impresario Entertainment & Hospitality
Compare
Share an Interview