Service Delivery Coordinator ( Japanese Language Expert )

Job Responsibilities/ Essential Functions/ Competencies:

• Provide operational oversight to multiple D2OS Clients
• Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for clients
• Work closely with Service Delivery Managers to complete operational tasks.
• Monitor SLA/SLT/ SLO measurements to ensure compliance daily for assigned clients.
• Assist in preparation and participate in weekly operations meetings for D2OS Clients as needed.
• Assist in preparing Operational reporting for the Monthly and Quarterly meetings.
• Manage Infrastructure Services Escalation bridges.
• Create and present Root Cause Analysisfor Critical Incidents
• Work closely and support Process and Compliance leadership.
• Create and update documentation including Standard Operating Processes and Procedures
• Participate in an on-call rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues.

Specialized Knowledge, Skills, and Abilities :

• Advanced Skills in MS Office applications including Excel, Word, and Outlook
• ServiceNow and SharePoint experience is a plus.
• Ability to work independently and aggressively trackincidents.
• Excellent documentation skills and attention to detail
• Ability to communicate well with customers and co-workers.
• Ability to work in a team environment
• Strong problem-solving and research skills
• Strong communication skills (written, verbal, and presentation)