Head of Endpoint & Software Management

Overview

The Zurich-based Barry Callebaut Group is the world s leading manufacturer of chocolate and cocoa products - from sourcing and processing cocoa beans to producing the finest chocolates, including chocolate fillings, decorations and compounds. The Group runs more than 60 production facilities worldwide and employs a diverse and dedicated global workforce of more than 13,000 people. The Barry Callebaut Group serves the entire food industry, from industrial food manufacturers to artisanal and professional users of chocolate, such as chocolatiers, pastry chefs, bakers, hotels, restaurants or caterers. The global brands catering to the specific needs of these Gourmet customers are Callebaut and Cacao Barry , Carma and the decorations specialist Mona Lisa . The Barry Callebaut Group is committed to make sustainable chocolate the norm to help ensure future supplies of cocoa and improve farmer livelihoods. It supports the Cocoa Horizons Foundation in its goal to shape a sustainable cocoa and chocolate future.

Barry Callebaut Digital (BC Digital) is on a mission to lead the digital revolution in the chocolate industry, and were looking for a Head of Endpoint & Software Management to support this transformative journey. Reporting directly to the Senior Director Digital Workplace, you will have the unique opportunity to shape our digital way of working by providing and enhancing modern Endpoint and Software Management solutions for our organization. You will lead the Endpoint & Software Management team, providing reliable and performing endpoint and workplace solutions to our employees. You will take on a vital role in the digital transformation of our organization by providing strategic oversight and team leadership. This position is not just about leading; its about inspiring a digital, user-centric culture and setting new industry standards. Join us to make a significant impact and help steer BC Digital towards an exciting future.

MAIN RESPONSIBILITIES & SCOPE

• Lead the development and management of our global Endpoint & Software Management services, incl. configuration, deployment and maintenance of end user devices (incl. notebooks, mobile devices, virtual desktops), special workplace hardware (e.g. warehouse system forklift terminal, handheld, scanner etc. and chocolate factories), software deployment, patch management etc.
• Develop and execute a strategic roadmap for our global, state-of-the-art Endpoint & Software Management services fostering seamless collaboration across our locations and with our partners
• Directly report to the Senior Director Digital Workplace, ensuring alignment of the Endpoint & Software Management roadmap with the overall digital strategy and contributing to the digital transformation roadmap
• Manage and develop global vendor relationships for the provisioning of Digital Workplace hardware, software, etc.
• Lead, mentor, and develop a high-performing Endpoint & Software Management team, fostering a collaborative and innovative team environment
• Monitor and manage continuous improvement of Endpoint & Software Management services using KPIs focusing on secure and reliable performance as well user satisfaction/experience
• Closely collaborate with our Information Security department to ensure highest security standards for our Endpoint & Software services
• Manage Endpoint & Software Management related IT budget, resource allocation and ensuring overall cost-efficiency
• Initiate and lead change management initiatives related to Endpoint & Software Management solutions

team.

ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES

• A minimum of 10+ years of relevant working experience in a leadership role.
• Significant experience and deep understanding of modern Endpoint & Software Management solutions (e.g. Microsoft Endpoint Manager, VMware Workspace ONE) as well as processes of provisioning and continuously improving services
• Hands-on attitude and previous experience in leading IT teams.
• Track record of successfully steering external service providers and building trusted relationships
• The ability to bring people together and mobilize individuals to pursue a joint agenda
• Demonstrated success in leading and managing diverse teams to achieve digital transformation objectives
• Ability to drive change in a collaborative way on a global scale
• Independent and self-driven personality
• Skills to create internal and external partnerships/networks across the organization

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

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