Areal Sales Manager- Home Loan

Position Purpose

• Driving sales and targets across shared locations and ensuring compliance.
• Would be responsible for driving sales for Home loan sourcing.
• Will be responsible for achieving territory targets of respective products.
• Would be managing a team of DSEs
• Ensure teams achieve monthly productivity targets assigned at Sales executive level.
• Regular hiring and optimum team structure to be maintained as per the targeted teams size and business targets.
• Take requisite action to weed out non-productive staff as per periodicity decided.
• Regular training of teams on the banks product and process to be organised in co-ordination with bank teams.
• Track FTR, TAT and deliver on standards as set by bank from time to time.
• Ensure privacy of data is maintained by the teams managing customers by auditing from time to time.
• Ensure teams discipline in customer engagement and channel/lead management.
• Provide exceptional customer experience to all customers engaged.
• Manage customer grievances as per standards set by bank from time to time.

Role & Responsibilities

• Responsible for leading , mentoring , developing , directing & handling activities of team leaders within the city assignment.
• Responsible for Year on Year Incremental addition to the Business book Size & Net Income across multiple products through new acquisition & Customer relations.
• Review / validate current Sales process & methodologies across products to bring more effectiveness and remove bottlenecks by co-ordinating with various stakeholders.
• Ensuring budgeted volumes and revenues are achieved for the city allocated
• Build & maintain key relationships across businesses and products.
• Preparing business presentation and conducting meetings with bank and other stakeholders on performance and action taken.
• Ensure adherence to all processes laid by both BGSS / Bank internal policies, compliance & policies.

Job Specific skills

• Minimum 6+ years of relevant experience in the Home loan sales domain.
• Relationship Management, Channel management skills.
• Proven track record of managing large teams in the respective geography.
• Co-ordination skills to work with credit, legal, branch and operations.
• Deep understanding of credit underwriting standards and different market practices and credit bureau functions.
• Ability to read and understand financials, credit reports, bureau reports.
• Deep understanding of legal knowledge for property related transactions in the respective geography.
• Strong knowledge of retail assets, regulatory knowledge and ability to assess customer requirements basis available products.
• Strong analytical, interpersonal, and verbal and written communication skills.
• Co-ordination skills to work with credit, legal, branch and operations.
• Detail-oriented with strong ability to manage sales and compliance simultaneously.
• Ability to work in a flexible and target-oriented environment.
• Must be able to work in a high stress environment while achieving agreed upon sales-target consistently.
• Must be willing and able to work as part of a team.
• Strong capability to work with people from different background
• Swift decision making to ensure closure of targets.