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Barclays Shared Services

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3.9

based on 1.1k Reviews

Video summary

421 Barclays Shared Services Jobs

Personal Banker

Barclays Shared Services Pvt. Ltd

3.9

based on 1.1k Reviews

5-10 years

Noida

1 vacancy

Personal Banker

Barclays Shared Services

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Manual Testing Customer Service Hospital Administration Operations Risk Management Business Operations

+ 2 more

Job Description

As a Barclays Personal Banker you may be assessed on p rovision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. key critical skills relevant for success in role, such as change and transformation, business acumen, strategic thinking , as well as job-specific technical skills.

Mandate skill

Excellent Customer service.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.
Make judgements based on practise and previous experience.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the banks digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

Employment Type: Full Time, Permanent

Read full job description

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What people at Barclays Shared Services are saying

2.9

Rating based on 25 Personal Banker reviews

Anonymous · Customer Success, Service & Operations in Pune

Likes

Nothing at all, please don't join Barclays if you are going into customer services.

Salary - Good

Dislikes

Everything, please don't join this company as a Personal Banker, it's for your own good. You will have to suffer if you join Barclays as a Personal Banker.