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QA & Governance Analyst
Barclays Shared Services
posted 4hr ago
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Flexible timing
Key skills for the job
Job Description
Join us as a QA & Governance Analyst at Barclays where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.
You may be assessed on the key critical skills relevant for success in role, such as
- Experience in suggesting and then implementing operational process improvements to deliver a better service for stakeholders and/or to improve efficiency
- Excellent written and communication skills, with the ability to communicate at all levels and with senior stakeholders.
- Extensive experience and knowledge in the use of the Microsoft Office suite of tools
- Experienced in influencing and negotiating with senior level stakeholders (up to and including MD).
- Considerable experience and knowledge of conducting independent assurance / governance reviews
- Exceptional Attention to Detail
- Extensive knowledge and experience of delivery in respect of QA, Conformance and Governance reviews, including an understanding of reporting and mitigation or remediation criterion.
- Understanding of risk control, detection, prevention and mitigation practices.
- Expert knowledge of case management and why it is required from a judicial, regulatory and business perspective.
- Clear understanding of global data privacy and data protection regulations
Purpose of the role
To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.
Accountabilities
- Identification of industry trends and developments to implement best practice in quality assurance Services.
- Collaboration with teams across the bank to align and integrate quality assurance processes.
- Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
- Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
- Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
- Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
- Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
- Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.
Analyst Expectations
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Barclays Shared Services Benefits
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