Mall Manager

Develop and deploy the mall management strategy and implement policies and processes
Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues.
Monitor the completion of leasing administration process
Ensuring efficiency of mall operations through monitoring the opening and closing time on a daily basis. Compliances, Horticulture, Pesticides, Parking.
Monitoring the functioning of food court operations in terms of food and service quality, hygiene, general sanitation etc. and provide the necessary support of required facilities during the events to the Events team.
Ensure adherence to the defined/ desired timelines for resolution of retailer complaints through helpdesk Centers. Customer Satisfaction Understanding factors influencing customer satisfaction and dissatisfaction.
Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the mall.
Drive the development and implementation of the maintenance strategy with the Technical HODs across.
Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager Liaison and ensure that all permissions/ licenses are in place.
Monthly measurement of Key Performance Indicators and preparation of monthly Management Report
Revenue generation for the Promoters through the casual Leasing of Kiosk, Branding, ground promotions and activation.
Responsible for social media/ Digital marketing to increase awareness. Build & maintain media relations
Prepare marketing calendar, Media Planning, Crisis Communication, Interpret Market. Manage events & Promotions
Ensure Mall Marcom Income targets are achieved