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ANZ Banking Group

Compare

4.1

based on 1k Reviews

Video summary

1 ANZ Banking Group Banking Consultant Job

Banking Consultant

ANZ Banking Group

4.1

based on 1k Reviews

2-6 years

Kolkata

1 vacancy

Banking Consultant

ANZ Banking Group

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Recruitment Retail Compliance Customer Experience Interpersonal Skills

+ 1 more

Job Description

Ko M tou - About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

M te t ranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We re making this happen by improving our customers financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

The Banking Consultant role is critical to making this happen. In this role, you would have the opportunity to:

Provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending.
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Conduct basic analysis of financial information relating to consumer lending.
Actively participate in and support bank programmes and initiatives.
Ensure compliance with ANZ and branch policies and procedures.
Take responsibility to know your customer from a risk perspective.
Demonstrate living the ANZ Values with customers and colleagues.

Role Location : Hastings - Heretaunga

Role Type: Permanent, Part-time

Work Schedule : Mon and Fri 11am-4:30pm, Tues and Wed 12:30pm-5:00pm

Ka aha t r e kite ai- What will your day look like

As a Banking Consultant, you will have the opportunity to:

Provide our customers with a seamless branch experience by meeting each customer s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
Actively participate in and support bank programs and initiatives,
Take responsibility to know your customer from a risk perspective, and
Ensure compliance with ANZ and branch policies and procedures.

u P kenga- What will you bring

To grow and be successful in this role, you will ideally bring the following:

Exceptional customer focus - retail experience is an advantage,
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
Ability to multi-task and highly adaptable to change and ambiguity,
Willingness to work in a collaborative team environment,
Sound understanding of compliance, and
Excellent communication and interpersonal skills.

You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.

He aha te take e uru ai koe ki a m tou- So, why join us

From the moment you join ANZ, youll be part of a work wh nau striving towards a common purpose: shaping a world where communities thrive.

But its not just our customers wholl feel your impact. Youll feel it too. Because at ANZ, youll have the resources, opportunities, and community you need to take the next big step in your career.

Were a diverse community at ANZ in different roles, different locations, doing different things. Thats why we have a range of flexible working arrangements, so our people can make work, work for them. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ youll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. Thats because were committed to building a workplace that reflects the diversity of Aotearoa New Zealands communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao M ori Strategy called T kiri- -Rangi. This includes increasing representation of M ori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua w tea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/ .You can apply for this role by visiting ANZ Careers and searching for reference number 76777.

Te R tinga - Job Posting End Date

09/10/2024 , 11.59pm

Employment Type: Full Time, Permanent

Functional Areas: Other

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