End User Support Engineer - Power Platform

End User Support Engineer- Power Platform

Would you like to help shape and implement our Digital Technology teams strategic direction

Are you passionate in Technology

Join our Digital Technology team!

We operate at the heart of the digital transformation of our business. Our team is responsible designing building digital workforce involving leading RPA and process mining tools

Partner with the best

We are seeking a dedicated Power Platform End User Support Specialist to triage and resolve Power Platform support requests. The ideal candidate will work on incidents, perform root cause analysis, and support Power Platform administration. This role involves collaborating with Digital Technology teams to deliver consistent end user support experience within a pre-defined SLAs metrics.

As an End User Support Engineer- Power Platform, you will be responsible for:

• Collaborating on resolving Power Platform incidents that requires CTO UC team engagement.
• Escalating incidents that requires vender support team engagement.
• Performing root cause analysis to prevent recurrence when applicable.
• Analyzing incidents and provide FAQs inputs to reduce ticket volume and TTR.
• Supporting Power Platform administration activities.
• Assist with Service Health Monitoring.
• Providing outage notifications.
• Assigning Power Platform licenses and capacities following applicable processes.
• Ensuring use cases attached to incidents are in compliance with applicable policies

Fuel your passion

To be successful in this role you will:

• Have minimum of 2 years of experience with Power Apps, Power Automate, Power BI and Microsoft 365 services (i.e., Forms, SharePoint, OneDrive, Teams)
• Have a strong problem-solving, troubleshooting, and root cause analysis skills.
• Have an excellent communication and collaboration skills.
• Have an Ability to manage multiple tasks and prioritize effectively.
• Have a knowledge of IT SLAs and backlog tracking.

• Have an experience in conducting training sessions and knowledge transfer.
• Have an experience in a multi-national organization, Energy sector is preferred, with good understanding of compliance, security, and regulatory requirements for IT systems.
• Have a strong understanding of Microsoft 365 services that overlaps with Power Platform services, such as, SharePoint, MS Project, MS Teams, MS Entra ID etc.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits