Manager - Debt Management Services

1. Managing Collection Targets
Ensure adherence to collection schedules.
Attain EMI and penalty collection objectives.
Reposition vehicles in cases of defaults.
Close cases by securing settlement amounts.
Explore diverse customer communication approaches for effective recovery.

2. Vendor Management
Appoint collection agencies.
Strategize and allocate tasks to agencies.
Conduct on-site checks to validate procedural adherence.
Ensure prompt payment deposits by Field Officers (FOS).
Guarantee timely payments to vendors as per the schedule.
Conduct training sessions for agents working with vendors.

3. Executing Recovery Procedures
Initiate customer calls for debt recovery.
Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
Gather customer feedback to improve the collection process.
Conduct training sessions to enhance the teams collection skills.

4.Stakeholder Management
Conduct regular stakeholder reviews.
Align stakeholders with the collection strategy.
Realign case priorities based on defined deliverables and objectives.
4.
5. Team Management
Participate in recruitment process to identify right talent for various roles in the team
Identify high potential talent and provide opportunity to groom them for future roles
Provide ongoing coaching, mentoring, and performance feedback to ensure the teams success.
Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions
Following decisions are taken by the role:
Appointment of Vendors

Major Challenges
Managing assertive customers in default
Dealing with deliberate defaulters
Sustaining a high team morale

Required Qualifications and Experience
a) Qualifications
Graduate in any stream
b) Key skills required
Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
Experience of managing a team is required
Communication Skills & Stakeholder Management
Good knowledge and connect with legal entities
Leadership qualities
Result Oriented Mindset
Good team player
Motivation skills