Deputy Area Manager - Debt Management Services - CGCL

• The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients
• 
  Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates and providing proper guidelines
• Milestone reviewing and tracking
• Ensure legal guidelines are complied with while repossessing products
• Travelling with the ROs
• To do timely allocation of the cases of the team members
• Should be Profecient in excel
• Daily tracking of the performance of the team members
• Maintain accurate records of customer interactions and transactions
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets
• Manage a team of collection officers to achieve overall targets
• Rectify problems encountered during the collection process
• Manage average collection reports to monitor and improve collection performance
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation

Required Qualifications and Experience
Achieve collections target by visiting customers/agency

• Monitor performance against set parameters and provide regular updates and providing proper guidelines
• Milestone reviewing and tracking
• Ensure legal guidelines are complied with while repossessing products
• Travelling with the ROs
• To do timely allocation of the cases of the team members
• Should be Profecient in excel
• Daily tracking of the performance of the team members
• Maintain accurate records of customer interactions and transactions
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets
• Manage a team of collection officers to achieve overall targets
• Rectify problems encountered during the collection process
• Manage average collection reports to monitor and improve collection performance
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation