Deputy Area Manager - Debt Management Services - SME

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets

Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities


Achieve collections target by visiting customers/agency

Monitor performance against set parameters and provide regular updates and providing proper guidelines

Milestone reviewing and tracking

Ensure legal guidelines are complied with while repossessing products

Travelling with the ROs

To do timely allocation of the cases of the team members

Should be Profecient in excel

Daily tracking of the performance of the team members

Maintain accurate records of customer interactions and transactions

Handle escalations promptly and effectively to resolve issues

Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates

Counsiling and grooming of his direct reportee to enhance and polish their skill sets

Manage a team of collection officers to achieve overall targets

Rectify problems encountered during the collection process

Manage average collection reports to monitor and improve collection performance

Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation

Required Qualifications and Experience
Achieve collections target by visiting customers/agency

Monitor performance against set parameters and provide regular updates and providing proper guidelines

Milestone reviewing and tracking

Ensure legal guidelines are complied with while repossessing products

Travelling with the ROs

To do timely allocation of the cases of the team members

Should be Profecient in excel

Daily tracking of the performance of the team members

Maintain accurate records of customer interactions and transactions

Handle escalations promptly and effectively to resolve issues

Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates

Counsiling and grooming of his direct reportee to enhance and polish their skill sets

Manage a team of collection officers to achieve overall targets

Rectify problems encountered during the collection process

Manage average collection reports to monitor and improve collection performance

Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation