Centre Manager - Microfinance

• Responsible for doing Sales & Collection for Microfinance JLG Customers, as per laid out polices of the company.

• Ensuring qualitative Microfinance sourcing by conducting village surveys, CGT, house verification and income assessment, ensure collections and recoveries are done as per the Group/Centre meeting schedule.

• Maintain Healthy Customer Relationships on ground in the location.

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Centre Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the centre meetings
• Resolve customer queries and promote top ups / cross sell as defined for the branch
• Manage a portfolio of 450 - 500 customers
• Ensure collections are done from Customers as per scheduled centre meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model
• Create a daily report of tasks planned and executed and submit to Branch Manager
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule
• Ensuring critical parameters like lead to login are executed as per matrix
• Maintain Centre meeting discipline, follow SOPs and code of conduct

Required Qualifications and Experience
Graduation / Undergraduate1-2 years in Microfinance JLG business