Zonal Manager - Debt Management Services - Rural

• To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned
• Meeting the Target on Cost of Debt Management Services
• Ensuring meeting PI Targets within cost limit specified
• Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits
• Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force
• Ensure adherence to the Code of Conduct
• Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities
• Keeping the write off per cent within risk pricing
• Control GCL portfolio in terms of bucket flows
• Handle customer issues escalations
• Feedback on credit policy based on market conditions
• Approve waivers on PI as per delegation matrix
• Ensuring documented feedback and action taken on all cases in soft buckets
• Ensuring Adequate Feet on Street availability area-wise / bucket-wise / segment-wise
• Manage and put support mechanism for legal / police issues
• Ensuring audit queries are complied with, ensuring corrective and preventive action
• Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers
• Recruitment of Debt Management Services officers / area managers
• Constant evaluation of Debt Management Services officers /area managers

Required Qualifications and Experience

• Relevant Experience of 8 to 9 years

• Demonstrated success & achievement orientation
• Excellent communication skills & Negotiation Skills Strong bias for action & driving results in a high performance environment
• Demonstrated ability to lead from the front & excellent relationship skills
• Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance
• Exceptionally high motivational levels and needs to be a self starter
• Working knowledge of computers