Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W

• To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties and Responsibilities

1. Managing Collection Targets

• Ensure adherence to collection schedules.
• Attain EMI and penalty collection objectives.
• Reposition vehicles in cases of defaults.
• Close cases by securing settlement amounts.
• Explore diverse customer communication approaches for effective recovery.

2. Vendor Management

• Appoint collection agencies.
• Strategize and allocate tasks to agencies.
• Conduct on-site checks to validate procedural adherence.
• Ensure prompt payment deposits by Field Officers (FOS).
• Guarantee timely payments to vendors as per the schedule.
• Conduct training sessions for agents working with vendors.

3. Executing Recovery Procedures

• Initiate customer calls for debt recovery.
• Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
• Gather customer feedback to improve the collection process.
• Conduct training sessions to enhance the teams collection skills.

4.Stakeholder Management

• Conduct regular stakeholder reviews.
• Align stakeholders with the collection strategy.
• Realign case priorities based on defined deliverables and objectives.

5. Team Management

• Participate in recruitment process to identify right talent for various roles in the team
• Identify high potential talent and provide opportunity to groom them for future roles
• Provide ongoing coaching, mentoring, and performance feedback to ensure the teams success.
• Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions

• Following decisions are taken by the role:
• Appointment of Vendors

Major Challenges

• Managing assertive customers in default
• Dealing with deliberate defaulters
• Sustaining a high team morale

Required Qualifications and Experience

a) Qualifications

• Graduate in any stream

b) Key skills required

• Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
• Experience of managing a team is required
• Communication Skills & Stakeholder Management
• Good knowledge and connect with legal entities
• Leadership qualities
• Result Oriented Mindset
• Good team player
• Motivation skills