Operations Manager - Microfinance

To manage the Operations of Branch assigned

Duties and Responsibilities

1. Process Management

• This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service.
• Take end to end ownership of Disbursement TAT.
• Ensure effective cash management at Branch.
• Ensure Adherence to vaulting process and policy.
• Monitor EOD and BOD activities related to respective branches and resolve issues.
• Audit query response and resolution.
• Identify and provide inputs to bring automation in processes.
• Identify need for additional BC/Banking points for cash deposition.
• Sharing of Best practices with other branches.

2. Team development

• Participate in providing training to sourcing team and vendors.
• Support in generating business ideas and taking it to implementation.

Major Challenges

• Following decisions are taken by the role:
• Identify projects required to improve the performance of process or systems.
• Maintain the productivity and to keep improving the same.

Required Qualifications and Experience

a) Qualifications

• MBA / Graduate
• Challenger attitude

b) Work Experience

• Minimum 2-3 years of experience in financial industry
• Past experience in onboarding and operations will be an added advantage
• Prior experience in NBFC preferred