Cluster Manager - Business Loans/Senior Cluster Manager

Manage initiatives related to customer retention and business cross-sell
Meeting & exceeding business goals/targets for business loans through Lead fulfilment
Manage inbound and outbound channel business.
Retain, manage & build a productive team of agents by constant engagement with partner teams.
Take care of customer escalations and complaint
Monitor & measure key metrices - productivity, conversion
Effectively engage with Credit, Operations & Risk teams.

Required Qualifications and Experience
Experience / Skills Required

Post Graduates with relevant experience of 2-3 prior work experience of Direct sales or channel sales in loans.
Excellent Team Handling and problem resolving ability.
Good hands on experience and know how for working on Data Management and MS Office.
A good team leader to handle the team and achieve the set target.
Exceptionally high motivational levels and needs to be a self starter.