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Bajaj Finance

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4.0

based on 6.7k Reviews

Video summary

6751 Bajaj Finance Jobs

Unit Manager - Rural Consumer Durable/Se...

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

7-8 years

₹ 7.6 - 12L/yr (AmbitionBox estimate)

Pune

Unit Manager - Rural Consumer Durable/Se...

Bajaj Finance

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Customer Service Quality Assurance Project Management Training Product Design

+ 8 more

Job Description

Job Purpose
â"This position is open with Bajaj Finance ltd.â"
To deliver a superior & seamless consumer experience on the digital assets of the company.

With increasing focus of being a digital-first company, building a rich user experience & customer lifetime value on our digital assets is of utmost importance to us. There is an opportunity to better serve consumers need by creating a comprehensive digital experience to deliver accelerated growth.

Duties and Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)

PROJECT MANAGEMENT

Spearhead a team of 5 to deliver an engaging and friction-less customer-focused digital experience across company assets like website, customer service portal and various touchpoints.

Assess the companys digital assets on a daily basis to identify, consolidate and report customer experience concerns.

Analyse, and synthesize this data to measure and validate the performance of digital experiences primarily for customer journeys.

Work with leadership teams within marketing and business teams to understand business objectives & lead the customer journey conversations to build a superior digital experience.

Influence the consumer journey creation process with the product design team to ensure were delivering best-in-class digital experience.

Define, own and deliver the KPIs for a zero-error environment and high NPS.

Continuously assess competitor scans and market landscape to generate most up-to-date insights, findings and the best digital consumer experience practices across platforms.

Champion 2 to 3 big consumer experience initiatives in a year to create amazing customer experiences across the entire digital customer journey.

TEAM DEVELOPMENT

Lead, inspire and groom team members to professional heights, playing a key role in their career development.

Engage the team to practice an analytical, hypothesis-driven approach to improve their performance and become a well-rounded professional.

Create opportunities for them to push above their weight.

Clearly establish individual performance expectations and evaluation metrics, and regularly review individual performances.

Guide and align them to the companys culture and develop their inter-personal and stakeholder management skills.

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)

Running a comprehensive project involving multiple stakeholders from within marketing teams like performance marketing, technology, QA, analytics, to centre of excellence units sitting within businesses.

Building a customer-in POV along with delivery the busines objectives.

â"ƒ
5. DECISIONS
(Key decisions taken by job holder at his/her end)

Leverage customer behaviour data and draw inferences to create an exceptional customer journey and deliver superior experience.

Setting priorities for various projects and leading the same.

Running ones shop end-to-end along with the team members and taking team related decisions.

Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

Qualifications & Work Experience

Masters in marketing from a top B-school

4+ years of experience working in a digital experience manager role with a customer-focused, and data-driven mindset

Preferably from an in e-commerce and digital user experience background (strategy, planning, and market analysis)

Project management

Analytical mindset to infer customer behaviour data to develop & execute customer-based journeys

Exemplary attention to detail

Excellent stakeholder management, including the ability to deal with stakeholders at all levels

Ability to work in self-directed, fast-paced, results-oriented environment

Comfortable dealing with ambiguity; entrepreneurial mindset and ability to lead a team

Employment Type: Full Time, Permanent

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Bajaj Finance Interview Questions & Tips

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What people at Bajaj Finance are saying

3.4

Rating based on 27 Unit Manager reviews

Anonymous · Finance & Accounting in Pune

Likes

Salary is ok only.

Salary - Good

Dislikes

Apart from salary everything is bakwaas.. Not employee friendly company.

Work satisfaction - Poor

+2 more

Read 27 Unit Manager reviews

Unit Manager salary at Bajaj Finance

reported by 275 employees with 1-8 years exp.

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₹7.5 L/yr - ₹19 L/yr

113% more than the average Unit Manager Salary in India

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What Bajaj Finance employees are saying about work life

based on 6.7k employees

53%

72%

52%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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